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Newly moved to Victoria I pulled into Prospects station an hour before closing to check the pressure of my tires. One of their service personnel very kindly offered to do it for me. One tire was very low at 12 psi. Fifteen minutes later a leak (from the pin of the tire value) was fixed. I now know who my service station will be!!!

Vivian Mozol Mar 3, 2026

Really appreciate the work and care this team put in to keeping my vehicle safe and running smoothly. Highly recommend!

Sierra Hamblin Feb 2, 2026

Got my oil changed here. Friendly staff/techs. Very knowledgeable.

Sunny Lalli Feb 2, 2026

This is the kind of place where your engine light has just come on. It's 5:00 pm on New Year's Eve. You pull up to the front door with a lot of worry. Everyone has obviously gone home, except Colin. But he's on his way out, too. Yet, instead of saying come back later he says, "Pull it into the bay. We better take a look." He diagnoses the problem in 30 minutes, gives some tips on how to manage it (a broken fan) until a proper fix can be done later. He relieves a lot of worry. I can say confidently that these guys love what they do and it shows.. Prospect Lake Auto sure beats going to a dealership where the "sales associates" don't know the difference between a rocker and a lifter but they will try to up-sell you an "engine flush" any chance they can get. Prospect Lake Auto has become my new favourite go-to shop. These guys are awesome.

Mark Hecht Jan 1, 2026

Excellent customer service from Colin who fit me in last minute for a repair

Phil Bowers Sep 9, 2025

Great people. They were able to fit in an appointment for the very next day of my call because my car needed urgent attention. Honest and proper workmanship.

T. Kerem Isik Sep 9, 2025

What amazing service! Gary was fabulous! He managed to fit us in for a vehicle inspection with little notice. The vehicle inspection results were emailed to us so that we now have an electronic record for our files. The inspection report was extremely thorough. Ten out of ten guys! On one final note, the other guy in the office also told us that we should do an online search to see if there are any liens, accidents, etc. reported on the car. Of course, we folled his advice, but how decent of him.

MARK Jul 7, 2025

Lost my brakes on my Ford F-350 coming down from Heartland and Prospect Lake took care of me and my daughter right away. Great service as they also did a follow-up inspection and fix on the pads months later!

Kael Campbell Jul 7, 2025

Fair prices, good service.

Will Leite Jun 6, 2025

Highly recommended — their attention to detail and ability to solve what others missed is truly impressive.

Jeff Wang Jun 6, 2025

Great experience at this garage. The team was professional, friendly, and explained everything clearly. Work was done on time and fairly priced. I highly recommend them and will be back. Nomi.

Nomi Levi May 5, 2025

Best service you can trust. Refreshing experience

Brad Dyrbye Apr 4, 2025

Had a great experience at Prospect Lake Auto Care getting my front brake pads and rotators replaced! Mike was wonderful to work with and the service was reasonably priced. No hidden fee's and a transparent quote provided over the phone prior to receiving service. Mike even followed up via text the next day to ensure I was satisfied with the work completed. I highly recommend Prospect Lake Auto Care!!

Stephanie Duncan Mar 3, 2025

I ended up taking my 2019 Porsche Macan to Prospect Lake Autocare after I received a ridiculously high quote to service my car from the dealer. Shannon was extremely efficient, booked me in for the following week and provided a courtesy car for the day. The service fee was reasonable and they also included a detailed inspection report. I paid a fraction of what the dealer quoted! Really happy with the experience and I’ll be returning for future service!

Julie Watkins Feb 2, 2025

I pulled into this shop unexpectedly with no appointment on a random day with a very low back tire. I chatted with the receptionist who was the most friendly kind lady ever and got the guys in the shop to take a look almost immediately. They identified the issue as my valve stems and offered to replace them right on the spot for no cost I couldn’t be more thankful for this shop as I was battling with kal tire for a long time who ultimately led me to this problem 😅 this company had my back and got them fixed in not even a bit over 30 mins. They are truly reliable and i could only imagine they succeed with full effort in all their other services:) thank you prospect

Lauren Shular Dec 12, 2024

Best Auto Care please on Vancouver island I would’ve re-commended…BUT please BE Advised.they Qouted my 61 year old mom 2400. And that would have been fine but look please help.

stephan friebe Dec 12, 2024

Highly recommend, have had a few repairs done and they keep impressing me each time, right from the start they had great communication and work hard to get things done ASAP and done right. Honest and great pricing too. Thanks again to the team at Prospect for keeping us rolling 😁

Blake Atherton Nov 11, 2024

Easy to communicate with, reasonable & honest. Replaced all my brake lines. Thanks guys

Luke Waldner May 5, 2024

They were so wonderful to work with! Would recommend to anyone.

hailey cooke Mar 3, 2024

Great experience as always! I've been going to PLA for 8 years and counting and will keep coming back. Thanks to the team for getting me in for some same day service on a small issue.

Scott Macdonald May 5, 2021

Volkswagen needed alternator work. Good honest mechanic. Wish they were all like this.

Josh C Mar 3, 2024

I was recently referred to Prospect Lake Auto for diagnosis/repairs on my Jeep. I was told that “Mike” @ Prospect was the S. Island all-things-Jeep guy and I was not disappointed! Within seconds of looking under the hood he found the problem. He knew exactly where to look and explained to me in detail what was going on. I booked in to have the repairs done and my experience with Mike as well as Shannon (who takes care of all logistics… I’m thinking she basically runs the place lol) was exceptional. Highly skilled, organized, friendly and knowledgeable folks at Prospect Lake Auto. I highly recommend this place!

Kat Hinter Mar 3, 2024

Love stopping in this place to grab gas when in the area . Such great customer service. So friendly here

Jacqueline “J-bear” Gaddes Mar 3, 2024

They were excellent and professional to deal with

Brent Thornicroft Nov 11, 2022

Prospect Auto has been my default auto repair for quite a few years because of their efficient, dependable service I highly recommend them to anyone looking for the same.

Lloyd Haarala Jul 7, 2021

Great service

Kevy D Feb 2, 2024

Great people and better service. Highly recommend them. Thank you

R Scott Feb 2, 2024

These folks are the best. Thanks always!

Barbara Belknap Jan 1, 2024

The service here was wonderful! Came recommended from a friend. They were upfront about when they could get it in, they delivered within that time, helped me sort out transport, and fixed an the issues I had at a reasonable cost. The owner is local and the communication was great. They have loaner cars available (one wasn't available to me at the time) but they offered to work around the loaner car schedules. This is my new place to have my car serviced. Plus it's right across from a nice cafe.

Selina McGinnis Jan 1, 2024

As always; fabulous, prompt, effective and reasonably priced services. Excellent!

Debbie Haines Aug 8, 2021

Fast efficient service. The perfect neigbourhood mechanics. Thank you Mike and crew.

Mr and Mrs Neil Cormie Dec 12, 2023

Great place . They got me in and back on the road in great time. Very understanding. Great work will be back for all my truck needs

Mouse Dec 12, 2023

Great team good fingers :)

Dwayne Strong May 5, 2023

Staff is always friendly and knowledgeable

Laura-Lea Berna Dec 12, 2023

Best car service around!! Extremely trustworthy and very honest!! This small neighborhood garage makes you feel like family!!

Katrin van der Leeden Aug 8, 2021

Mike & the crew rescue me & my Fiat every time… reminding me that I am not driving a four wheel drive off-road vehicle….

Bill Milliken Aug 8, 2023

I had a flat tire emergency on vacation in Victoria and had to get to a ferry to get home. I called these guys and they took it in right away and I made my ferry. I am an auto shop owner so I know this was a sacrifice for them as they wouldn't have any real future relationship with me and a flat repair isn't exactly a big money maker. But they did it with a smile and their tech was very particular about wheel lug torque specs and tire pressures (again: I have inside knowledge). I don't write reviews but these guys deserve it. Character First - that's what they were. Thank you!

Damian Shaw Nov 11, 2023

My Bmw randomly stopped running in the middle of nowhere, i came across the only place for miles. Parts were hard to get but Mike gave me a loaner for a few days til it was fixed. Even the shops where ive bought brand new cars from didnt supply a car while mine was being fixed. More than happy with his price and his customer service was great

Brandy Buchan Nov 11, 2023